FAQ

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If you experience any problems with login or registration please contact us for assistance.

General Information

Can I cancel my order?

We begin working on your order as soon as you submit it in order to get it to you as quickly as possible and it cannot be cancelled after production begins. That said, we know mistakes happen. Give us a call as soon as you can and we’ll do our best to cancel your order. 

Can I change my order?

We begin working on your order as soon as you submit it in order to get it to you as quickly as possible and it cannot be changed after production begins. That said, we know things change. We’ll do everything we can to make the requested changes your order, depending on what stage of production your order is in. Give us a call as soon as you realize something is wrong.

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Billing

Can I send a check for payment?

Absolutely, once your order is in your shopping cart, contact our sales team to process your order as a check. Happy Shopping!

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Proofing

I need help with my proof?

Contact us at 800-290-5460 or email us at idglicensing@theygsgroup.com

I am looking for a product or special customization offer I do not see online.

Contact us at 800-290-5460 or email us at idglicensing@theygsgroup.com.

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